Business Process Management

The solution provides a powerful modeling tool based on the BPMN (Business Process Model and Notation) standard. This tool allows you to use events, activities, tasks, decisions, streaks and other elements to quickly create executable, drag-and-drop processes in a 100% web environment. Users can quickly create processes and business rules, add functional roles, create user-friendly interfaces, customize forms, and manage all related content in an integrated way.

Cases which involve complex interactions between content, people, transactions, and business or regulatory policies are fully supported by SoftExpert’s process management solution. SoftExpert BPM was built with Case Management requirements in mind, delivering a better understanding of the business, greater agility, and a bigger impact on strategic results.

SoftExpert BPM solves the challenges of people-to-business interaction using task management and collaborative resources. Users can monitor and gain visibility by tracking real-time processes, using mobile devices such as tablets and smartphones. The performance snapshot helps in making decisions and resolving specific situations. 

SoftExpert BPM also includes enterprise-level capabilities such as monitoring for business activities and metrics, decision management, document management, quality assurance, system integration tools and dashboards. It is able to store process models in a native process repository with full version control, hierarchical categorization, search capability, and role-based security for controlled access to each model. It also further delivers on your process automation goals, supporting RPA (Robotic Process Automation) capabilities. In short, SoftExpert BPM delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation.

• Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.
• Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.
• Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.
• Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates.
• Avoids audit fees by providing a means to quickly create processes to track compliance efforts.
• Promotes collaboration between IT and business users to document and implement the process.
• Monitors the performance of individual processes or aggregates and potentially identifies trends.
• Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement
• Eliminates rework and promotes standardization and transparency throughout the organization, increasing employee motivation.
• Ensures real-time visibility and productivity as a result of process automation.
• Increases customer retention rate, reputation, market share and revenue by improving customer satisfaction.